To What Extent Business Excellence Dimensions Affect the Resilience and Performance of Qatari Enterprise: A Conceptual Report
Ahmed Abdullah Ahmed1, Anita Ismail2
1Ahmed Abdullah Ahmed, Faculty of Economics and Muamalat, Universiti Sains Islam Malysya USIM. Adjunct Lecturer at Community Collage of Qatar.
2Anita Ismail, Faculty of Economics andMuamalat, Universiti Sains Islam Malysya USIM University/Industry, Malaysia.
Manuscript received on 14 March 2023 | Revised Manuscript received on 05 April 2023 | Manuscript Accepted on 15 April 2023 | Manuscript published on 30 April 2023 | PP: 5-11 | Volume-3 Issue-1, April 2023 | Retrieval Number: 100.1/ijml.A2054043123 | DOI: 10.54105/ijml.A2054.043123
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© The Authors. Published by Lattice Science Publication (LSP). This is an open-access article under the CC-BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)
Abstract: An organization’s performance can be led by implementing a management approach called “business excellence.” However, the European Foundation for Quality Management (EFQM) and the Malcolm Baldrige National Quality Award (MBNQA) are the two most well-known excellence models. Prior to the Covid-19 outbreak, there was no significant crisis within a decade that put those business excellence principles to the test. This paper looks for a conceptual framework that connects business excellence dimensions and performance with business resilience as a mediator. In this study, three concepts—business excellence, business resilience, and business performance—are conceptually linked. This paradigm should be empirically evaluated in the Qatari companies and looked at from various cultures and markets in order to do more research.
Keywords: Business Excellence, EFQM, MBNQA, Business Resilience, Performance
Scope of the Article: General Management